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Doug
Sheperdigian, Managing Director
- 20+ years building trans-Atlantic expertise
in Customer Relationship Management
- Development, optimisation and re-engineering
of sales, service and marketing functions
- Customer Contact Centres, Siebel implementation,
marketing and business intelligence
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David
Bell, Director
- Directed leading edge transformation of
customer facing activities
- Sales operations, contact centres, field
service
- Managed significant business improvements
in revenue growth, customer satisfaction and cost reduction
- New market entry, M&A, Business turnaround
- UK and international experience
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Tim
White
- Led CRM practices at AT&T, Equifax
- MD, publicly quoted customer management
software company
- Programme management for CRM, e-business,
best practice campaign management, IT
- a wide range of market sectors including
telecommunications and financial services companies
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Gina
Szabo
- Contact Centre Specialist
- Develop and manage programmes to reduce
cost and attain world-class performance
- People, process design, performance management
and operational optimisation
- North American, UK and European geographies
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Steve
Rothwell
- Contact Centre specialist
- People, Process design, performance management
and operational optimisation
- Optimising technology enhancements for
ROI
- UK private and public sectors
- Pan-European, Japanese, Australian
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Andrew
Porter
- Formerly COO of a CRM and eBusiness specialist
- Responsible for managed services contracts
- Deep Financial expertise
- Complex deal making and contract negotiations
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Frank
Greenwood
- Skills and experience in financial planning,
modelling, budgeting
- 30 years experience with BT
- Functional experience in customer services,
field engineering
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Simon
Gifford
- Former partner at Deloitte Consulting
(Braxton)
- Deep experience in strategy and operations
- International experience (eg, UK, S. Africa,
Spain)
- Customer profitability, market development
and growth, balanced scorecard
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Geoff
Eagland
- Specialist consultant in Contact centre
operations and technology
- Market trends and directions in IP communications,
outsourced managed solutions
- Founder and non-exec director of several technology
firms
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Lynn
Diegel
- Expertise in planning, forecasting and
launch of call centres
- Formerly AVP of Customer Information Centers
at Allstate Insurance
- Managed $$ multi-million operations
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Cheryl
Clifford
- Specialist in HR and contact centre performance
- Formerly HR Director at Merchants, Budget
Insurance
- Leadership development, human capital
- M&A - due diligence, post-merger integration
- Contact Centre performance optimisation
- Growth, consolidation & harmonisation
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Nick
Bowman
- Previously Customer Service director at
Tesco, Granada, ITV
- Customer service strategy and research
- Managing, growing multi-site contact centres
- Implementing change programmes
- Major New product launch
- Turnaround of underperforming contact
centres
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