Clients of Atlantic Customer Solutions

International Electronics Distributor

Specified and managed the selection of an outsourced telemarketing operator for a US based client. The result was a reduction in the budgeted cost of 20% and very high satisfaction rating (5 out of 5) from the client.“Because of the work with Atlantic we will be able to activate more customers at a lower cost than we would have achieved by managing the project ourselves.”

Major UK on-line bank

Led the development of a hosted CRM service including elements such as CTI, call recording and IVR, supporting a 2000 seat mission-critical contact centre.

International Manufacturer

Supported performance improvement for a client's Siebel and management reporting tools implementation covering a number of European markets.

London Borough Council

Developed a zero based budget for a range of customer facing processes including contact centre, waste management, libraries and parking. This has allowed the council to deliver enhanced services within a reduced budget.

Developed and instituted contract management processes covering provision of ICT -- customer contact technology, desktop applications, business applications and networking. The contract amount is in excess of £100 million over a 7 year period.