Doug Sheperdigian, Managing Director

• 20+ years building trans-Atlantic expertise in Customer Relationship Management
• Development, optimisation and re-engineering of sales, service and marketing functions
• Full understanding of local authority services, processes and budgets
• Customer Contact Centres, Siebel implementation, marketing and business intelligence

David Bell, Director

• Sales operations, contact centres, field service
• Managed significant business improvements in revenue growth, customer satisfaction and cost reduction
• In-depth knowledge of a range of local government activities from social care to parking.
• UK and international experience

Anne Sharp

• Former senior executive in a major European business (FTSE100 FMCG manufacturer)
• Wide range of commercial experience both as a consultant for KPMG and Atlantic
• Managing change, facilitating the production of functional and business-wide strategies

Ted Leavitt

• Senior Commercial manager for companies such as Kingfisher and GrandMet
• Turned around four disparate GrandMet bakery/foodservice businesses ($200 million turnover) through margin management, customer development, new products and reorganization

Tim White

• Led CRM practices at AT&T, Equifax
• MD, publicly quoted customer management software company
• Managing change, facilitating the production of functional and business-wide strategies
• A wide range of market sectors including telecommunications and financial services companies

Paul Wignall

• Public and private sector experience with firms such as Ernst & Young and BBC
• Board level facilitation skills
• Commercial management including procurement, negotiation, competitive dialogues
• Recent engagements include BBC Digital Switchover Help Scheme - at programme level
• Leadership development work with Nokia, Ericsson and others

Ian Whiteside

• Delivery of technical and business projects for high profile clients across a diverse sector mix
• Extensive working with structured methodologies such as PRINCE-2, PMIBoK, ITSM
• Implementation of customer facing systems such as CRM and telephony platforms including Siebel (now Oracle), SAP-CRM, Genesys, Nortel, Cisco
• A range of sectors including Telecommunications, Financial services, pharmaceutical, local government

Nick Bowman

• Previously Customer Service director at Tesco, Granada, ITV
• Customer service strategy and research
• Managing, growing multi-site contact centres
• Implementing change programmes
• Major New product launch
• Turnaround of underperforming contact centres

Gina Szabo

• Contact Centre specialist
• Develops and manages programmes to reduce cost and attain world-class performance
• People, Process design, performance management and operational optimisation
• North America, UK and European geographies

Marian Hatfield

• Multi-channel contact specialist
• Operational leadership in Contact centres
• eBusiness design
• Work with private sector - particularly Financial Services -- and major public sector organisations

Steve Rothwell

• Contact Centre specialist
• People, Process design, performance management and operational optimisation
• Optimising technology enhancements for ROI
• UK private and public sectors
• Pan-European, Japanese, Australian

Andrew Porter

• Formerly COO of a CRM and eBusiness specialist
• Responsible for managed services contracts
• Deep financial expertise
• Complex deal making and contract negotiations

Simon Gifford

• Former partner at Deloitte Consulting (Braxton)
• Deep experience in strategy and operations
• International experience (eg, UK, S. Africa, Spain)
• Customer profitability, market development and growth, balanced scorecard

Geoff Eagland

• Specialist consultant in Contact centre operations and technology
• Responsible for managed services contracts
• Market trends and directions in IP communications, outsourced managed solutions
• Founder and non-exec director of several technology firms

Lynn Diegel

• Expertise in planning, forecasting and launch of call centres)
• Formerly AVP of Customer Information Centers at Allstate Insurance
• Managed $$ multi-million operations

Cheryl Clifford

• Specialist in HR and contact centre performance
• Formerly HR Director at Merchants, Budget Insurance
• Leadership development, human capital
• M&A - due diligence, post-merger integration
• Contact Centre performance optimisation
• Growth, consolidation & harmonisation

Davyd Parry

• Specialist in CRM systems with deep knowledge of Oracle CRM and related modules
• Consultancy and Solution Architecture Experience working with Accenture, Xansa, Oracle, IBM and EDS
• Client experience with companies such as Staples, Europe, British Gas, MoD, Lincoln County Council, BT

Simon Britton

 

• Deep understanding of customer contact in local government
• Work with Big Society pilots in Identity Management
• Client experience with Croydon Council, Brent Council and others

Ruth Berry

Ellen Dunne

• An Executive Coach who works at senior level across all sectors.
• Previous experience as HR Director at Ernst & Young
• Client experience with companies such as Linklaters, KPMG, Croydon Council
• Qualifications include - APECS (Accredited Member of the Association of Professional Executive Coaches and Supervisors