We have provided a few credentials below to illustrate our work. Importantly, each of these is reference-able. Please
contact us for a fuller discussion of what was achieved in each case.
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From 2005-2008 we conducted 4 separate Zero Based
Budgeting exercises for Croydon Council. These have resulted in cashable savings
of over £20m per year and set a standard for developing efficiencies that
continues.
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Year |
Programme |
Annual Spend (net or gross)
(£ millions) |
Annual Recurring
Efficiencies
(£ millions) |
Percentage |
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2005 |
Zero Based Budget for Policy & Corporate Services Directorate
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Net £23m |
£3.0m |
13% |
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2005 |
Zero Based Budget for Environmental Cultural and Sports
Services |
Net £40m |
£5.1m |
13% |
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2006 |
Zero Based Budget for Social Services |
Net £126m |
£8.5m |
7% |
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2008 |
Zero Based Budget for Housing |
Gross £94m |
£3.9m |
4% |
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Atlantic has been an integral part of the Shell Exploration eXpLore programme
from its inception in 2004 through 2010. This included facilitating the original
design of the programme as a co-development with the client. Over the years we
have designed and delivered over 30 “Real Work Projects” (as named by the
client) – bringing real cases into the classroom and using the power of the team
using newly learned techniques. These are typically done in the Moller Centre,
Churchill College Cambridge – in a purpose built facility surrounded by some of
the most excellent customer service in Europe.
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In this assignment we blended interactive workshop techniques (see the Real Work
Project above), 3D negotiation, and Competitive Dialogue techniques to conduct a
full-blown procurement on behalf of a UK mobile network operator. The secret to
this was speed and depth of engagement in a process which developed 3 worthy
bidders and resulted in an excellent project.
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We have helped a number of clients manage this process from early stage
planning, team leadership through to interventions in the case of a procurement
which was well down the line. These include Parking outsourcing, Leisure Centre
management and Waste Disposal. Additionally, members of our team participated in
the BBC’s £500m procurement of an operator for the Digital Switchover Help
Scheme. We are current on the issues and confident that we can overcome many of
the pitfalls while dramatically accelerating the process (see ACE above).
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For the BBC we reviewed the CRM system supporting the Digital Switchover Help
Scheme and provided recommendations to ensure success as the programme reaches
peaks over the next 2 years. This involved using in-depth understanding of
systems, processes and customer contact operations.
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For the largest contact centre operation in Europe, we have analysed the
configuration and made recommendations for efficiency worth over £100m per
annum. This involved bringing state of the art techniques to the table and
determining, for example, what the optimal size of a call centre was.
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